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Website visitor
Ticket ASV-128
Where is my order?
Hi, I ordered on Monday and have not had an update. My order number is #10428.
Every chat becomes a ticket in one click, routed to the right team, stamped with an SLA, and assigned to whoever has the lightest load
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Assistive keeps conversations, tickets, and teamwork in one place, so helping customers never means switching tabs.
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Where is my order?
Refund request
Returning visitor
Login not working
Every conversation lands in one live inbox: replies, internal notes, and history in a single thread.
"Hi, I never got my receipt…"
Ticket ASV-129
NewMissing receipt
Escalate any chat into a trackable ticket in one click; routing rules send it to the right team automatically.
Order #10428
StatusShipped
ArrivesMonday
PlanPro
Pull order status or account details from your own backend into the ticket, with signed requests and no raw data stored.
Handed off to Ama K.
Assign, hand off, leave private notes, and track follow-ups on a kanban board tied to the ticket.
How did we do?
ASV-128
A one-tap Bad, Ok, Good survey, raised when a ticket is resolved and sent by email, SMS, or link in one click.
First reply
2m 14s
SLA attainment 94% this period
Response times, resolution rates, SLA attainment, and per-agent leaderboards, all exportable to CSV.
Returning visitors are remembered, and logged-in customers are verified with signed identity tokens.
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Replies in minutes
"Talk to a person" turns any chat into a ticket with a clear owner, and internal notes never leak to the widget.
Start freeVisitor tapped "Talk to a person" and the chat became a ticket.
Ama K. picked this up
Private note: VIP customer, reply first
When a visitor logs in, their chat history merges onto their customer record, so no one re-explains.
Talk to salesSecurity and privacy sit at the core of Assistive, because your customers trust you with their questions, and protecting that trust is part of the product, not a feature tier.
Secrets
encrypted
Tenant
isolation
RBAC
ACCESS
HMAC
SIGNED
TLS
IN TRANSIT
Audit trail · 70 actions
Strict tenant isolation, signed outbound requests, and an audit trail covering roughly seventy actions across the product.
Learn moreWho can see this inbox
Ama K.
Owner
Kojo O.
Admin
Efua A.
Agent
Deactivating someone revokes their sessions instantly.
Owner, admin, and agent roles with instant session revocation the moment someone is deactivated.
Learn moreContext lookups store only the fields you map, never raw upstream data, and workspace deletion has a cancelable grace period.
Learn moreSee why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.