Know your numbers, prove your SLAs.

Manager-only analytics with the KPIs that matter, customer satisfaction included, and CSV export for when the numbers need to travel.

First reply

2m 14s

−18% vs last period

Satisfaction

2.7 of 3

+0.2 vs last period

SLA attainment

94%

+3pt vs last period

Tickets per day, last 12 days

Export CSV

What's included

Created, resolved, backlog, and resolution rate for any period you pick.

First-response and resolution times as both average and median, so outliers can't hide.

How often you hit your targets, right next to the targets themselves.

Team average and per-agent scores from one-question surveys, credited to the agent who resolved the ticket.

Per-agent and per-team performance, ready for the Monday standup.

Volume and leaderboards export to CSV for your own spreadsheets and BI.

Status. Priority. Age bucket. See what's aging before customers feel it.

By age

Created and resolved, day by day. Seasonality and spikes, obvious at a glance.

Daily

Reports are scoped to the people who need them.

Every number compared with the previous period.

Volume and leaderboards export instantly.

Per-agent and per-team, ready for standup.

See why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.