Every conversation, one live inbox.

Website chat, agent-entered, and API conversations land in one place, with replies, internal notes, and system events woven into a single thread.

Search…

Website visitor

Widget

Where is my order?

Agent

Refund request

Returning visitor

API

Where is my order? It's #10428.

On its way, arriving Monday!

Internal note: confirmed with the courier

Write a reply…

What's included

Read, reply to, and annotate a chat without ever raising a ticket. Escalate only when it earns it.

Staff-only notes sit in the same thread and are never visible to customers.

New conversations and messages push live to every connected agent over WebSockets.

Everyone has their own unread state, so handoffs never bury a message.

Free-text search plus channel and team filters keep a busy inbox navigable.

Last-message previews are fetched per page, so the list stays quick at any volume.

Widget chat. Agent-entered. The public API. Every conversation is labeled with its source, so you always know where a customer came from.

3 channels

Customer messages. Staff replies. Internal notes customers never see. System events. All woven into a single timeline.

One thread

Idempotent by design. Click twice, you still get exactly one ticket.

Real-time events are scoped strictly to your workspace.

Assignments and status changes arrive by email and in real time.

Open and reply to conversations from your own systems.

See why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.